Frequently asked questions
Do you offer free delivery?
Yes, all orders within US are delivered free of charge. There are no minimum order values and no hidden conditions – we want your delivery to be simple and hassle-free.
How long does delivery take?
Orders are processed within 1–2 working days. Standard delivery usually takes 2–4 working days. As soon as your parcel has been dispatched, you will receive a tracking link so you can track your delivery in real time.
Can I exchange my order?
Yes, exchanges are possible. If you’d like to exchange an item, simply email us at info@moonval.com and we’ll help you find the right option.
Can I track my order once it has been shipped?
Once your order has been placed, you can track it on our "Track your order" page.
What payment methods do you accept?
We accept secure payment methods such as Visa, Mastercard, Maestro, Apple Pay and Google Pay.
What should I do if my order hasn't arrived yet?
First, please check the tracking link in your dispatch confirmation. If your parcel has still not arrived after 7 working days, please contact us at info@moonval.com and we will look into it straight away.